About this role
Reporting to the Assistant Reservations Manager, the Reservations Executive accurately records and processes reservations while maximizing room sales through proactive selling and up-selling. The role handles all reservation requests via telephone, email, fax, and internet efficiently and courteously. Manage all room inventory and control system close-outs to optimize occupancy, average rate, and revenue Review daily reservation accuracy, including rate compliance by segment and source, for previous day bookings and next day arrivals Apply and control no-show and late cancellation charges to minimize revenue loss Load and tag internal package breakdowns on reservations in coordination with the finance department Monitor reservation pick-up trends for upcoming months to support forecasting Ensure all contracted sellable rates are loaded in reservation systems for easy access Review availability on EzRMS, SynXis, OCM, and PMS to maintain sufficient inventory for high-yield segments Enforce the property’s compliance with the Best Rate Guarantee policy Follow internal credit policies to manage financial risk Perform additional assigned tasks to support the Reservations team