About this role
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Food and Beverage Supervisors are an integral part of the Food and Beverage Management team. You will oversee all day to day restaurant operations providing excellent service to our guests including answering guest inquiries, and effectively handling complaints while maintain professionalism and friendly positive attitude that support HAP service excellence values. This position supervises and motivates team members in line with company standards. Supervises food and beverage staff and the activities of the food and beverage operations and services. Monitors and tracks sales and recommends strategies to achieve sales and performance goals. Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations. Ensure all venues are always presentable and ready for service. Handle guest complaints according to provided guidelines. Provide coaching and guidance to seasonal FOH F&B team. Regular checks of cashier’s paperwork, deposits, tips and correct closeouts of the POS system. Hold pre-shift meetings with all FOH Team Members. Partners with F&B leadership team to uphold safety, service and company expectations. Maintain safe and healthy work environment by following company standards and sanitation guidelines. Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.