About this role
Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We’re looking for a confident and organised Customer Care Representative to join our Manchester-based team (part of the wider Commercial team). This is a busy, fast-paced role where you’ll be the first point of contact for customers, handling calls, emails and live operational queries, placing fuel orders and building delivery KPI data. The environment can be complex and reactive, so we’re looking for someone who can stay calm under pressure, handle challenging conversations, multi-task effectively and build strong relationships with customers and colleagues across the business. You’ll need to be curious, flexible and comfortable asking questions to develop your understanding and help deliver the best possible customer experience. Manage and prioritise activity across four key workstreams: telephone calls, the Fuel Orders inbox, the Customer Care inbox and reactive operational tasks Ensure real time delivery issues are communicated effectively between the Flexigrid operation and the customer Process customer fuel orders received by telephone or email Assist customers with same or next day deliveries to prevent stock outages Handle all customer queries in a timely and effective manner Report, investigate and close out high level events, ensuring all relevant information is captured and recorded appropriately Compiling KPI data for internal and external reporting Assist with the system set up of new customers when new business has been secured by the account management teams Identify and act on any opportunity to enhance the customer experience and our service offering To always work harmoniously and respectfully with colleagues in Customer Care and other departments Role model the Greenergy values Carry out any other reasonable task(s) as requested.