About this role
The Administrative Assistant for Training is responsible for engaging with the client experience of our training customers. This role actively engages with inbound phone calls, website orders, trainer needs, certifications, problem resolution, and other necessary demands of internal and external clients of the company. This role is critical to the success of the department and influences the client experience which impacts the reputation and rapport of the business with clients. Supporting teammates and clients, understanding steps toward business growth, and exhibiting high-level engagement with the software solutions of the business is critical, as is maintaining exceptional levels of satisfaction among our client base. Coordinate relevant functions to produce a high-level company experience for all training clients Audit class documents upon receipt from clients Produce certifications with accuracy and efficiency based on the information provided by clients Execute administrative needs of the training team, including but not limited to: Preparing correspondence and reports Manage emails, calls, and on-site clients as needed Navigate team/trainer schedules and travel itineraries to support the client experience High-level engagement with software solutions and day-to-day needs of team and clients Act as point of contact, and face of the company to clients who need troubleshooting support with the company’s digital assets Encourage and build mutual trust, respect, and cooperation among stakeholders Comfortably and constantly work with people and project a positive attitude Other duties as needed by the business and/or stakeholders