About this role
Our Canadian HQ is in Burlington, ON, and our team actively engages with clients from our eight strategically placed facilities throughout the US & Canada. Our engaged and employee-centric culture has been recognized by our employees as an INC Magazine Best Workplace. To achieve the greatest amount of success possible in this role, you will need to be a driven, customer-experience-oriented professional with a drive for personal goal attainment as well as the enrichment of the team. This sought-after position requires extraordinary communication methods, social skills, and time management. Provide exceptional customer service, by learning our products, to provide additional support to clients via phone, email, and in-person interactions Address customer inquiries, concerns, and requests promptly and professionally while maintaining accurate and detailed customer records in our CRM system Work with the VP of Sales to create and execute a growth strategy for quarterly and annual sales and profitability goals Develop a solid understanding of the characteristics and trends of all markets represented by our clients Develop quality relationships with industry influencers, potential new clients, and existing clients as appropriate, including via phone, online, and in-person Identify and grow opportunities within the existing client portfolio Travel as needed to meet with existing and potential clients, for tradeshow and industry events, and for internal GME events, as necessary (estimated travel up to 10%) Partner with Marketing and other business functions to enable Sales discussions, driving the growth of current and new clients