About this role
We are seeking an experienced Programme/Project Manager to lead the delivery of complex, multi-stream initiatives across product development, integrations, and customer implementations. This role is responsible for translating strategic objectives into executable delivery plans, ensuring consistent, on-time outcomes while maintaining quality and compliance standards. You will work closely with Engineering, Product, QA, and Commercial teams, acting as a key coordination point across both internal stakeholders and external customers. The role also includes ownership of customer-facing delivery, ensuring expectations are managed and commitments are met. Operating in a fast-paced, regulated environment, you will bring structure, drive continuous improvement, and ensure delivery excellence across all programmes. Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations). Translate strategic roadmaps into clear delivery plans with defined milestones, dependencies, and risks. Drive delivery cadence (planning, stand-ups, reviews, retrospectives) and ensure consistent use of frameworks. Maintain visibility of programme health across scope, timelines, budgets, and KPIs. Align cross-functional priorities and resolve resource conflicts. Act as the key link between technical and non-technical stakeholders. Provide concise reporting to leadership, including status updates, risks, and mitigation plans. Proactively identify and manage risks, issues, and dependencies across projects. Balance trade-offs across scope, time, and quality, ensuring timely escalation where needed Continuously improve delivery processes and ways of working. Ensure strong documentation, runbooks, and operational readiness. Support incident management, release governance, and operational planning. Lead delivery of customer-facing projects from initiation through to completion. Coordinate internal teams and external stakeholders to meet customer commitments. Translate customer requirements into structured delivery plans and manage expectations throughout. Support pre-sales and scoping activities to ensure viable, deliverable solutions. Lead change management and post-delivery reviews to drive continuous improvement. Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO, data protection). Partner with QA and Engineering to maintain high standards of quality and safety.