About this role
Shape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. Job Description We are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products . This client-facing role is critical in delivering exceptional technical solutions for our Archibus product , ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you! As an Associate Technical Lead, you will be responsible for providing Tier 2 technical support , resolving complex issues , and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development , while also mentoring team members and optimizing live system performance. You will be supporting clients on the west coast and will need to be available to work 8am-5pm PST. Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction. Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution. Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance. Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning. Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges. Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders. Training & Documentation – Share knowledge internally, document best practices, and mentor team members. Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team. Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives.