About this role
IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: London Closing date: 10am 24th of July 2026 Role purpose Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set-ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives.