About this role
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission! Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday 8:00am-5:00pm. As a Customer Relations Specialist (Float) , you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs. This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time. Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies