About this role
We are seeking a dynamic Practice Manager to join our hospital team! About the Position: In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations. People Management : recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews Financial Management : overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory Customer Service : resolving client issues and escalations and overseeing follow-up communications