About this role
Salary: £55,000 - 70,000 per year
Requirements: Experience managing IT projects and change initiatives across the full lifecycle from initiation to closure.Strong understanding of project portfolio management, governance, prioritisation, and reporting.Experience translating stakeholder needs into project briefs, requirements, business cases, decision papers, and delivery plans.Proven ability to manage stakeholders at all levels, including senior leaders, project sponsors, operational teams, IT colleagues, and suppliers.Experience coordinating workshops, discovery sessions, progress reviews, and governance meetings.Strong knowledge of IT change management, risk management, service transition, and operational readiness.Ability to maintain control over scope, approvals, dependencies, acceptance criteria, and change control.Excellent documentation and information management skills, including RAID logs, action trackers, decision logs, and closure reports.Ability to produce clear management information and portfolio reporting.Knowledge of information security, data protection, procurement, and governance requirements. Responsibilities: Maintain an accurate view of IT work in progress, including project status, ownership, priorities, dependencies, risks, issues, decisions, and next actions.Manage the IT project and change pipeline, ensuring demand is captured, qualified, prioritised, and progressed through governance.Translate stakeholder input into structured project briefs, requirements, business cases, decision papers, and delivery plans.Coordinate governance forums, including agendas, actions, decisions, risks, escalations, and communication of outcomes.Apply practical pipeline governance across demand intake, triage, impact assessment, prioritisation, sponsor validation, resource review, approval checkpoints, and stage movement.Provide consistent portfolio reporting to support decisions on priorities, resource demand, delivery confidence, constraints, and business impact.Identify and escalate delivery risks, resource conflicts, scope changes, and unresolved decisions.Build trusted working relationships with business stakeholders, project sponsors, operational teams, IT colleagues, and third-party suppliers.Act as a structured conduit between the business and IT, turning business needs into clear requirements and agreed next steps.Facilitate workshops, discovery sessions, progress reviews, and governance meetings to clarify scope, agree priorities, and resolve blockers.Manage stakeholder expectations through clear communication on progress, constraints, decisions required, risks, and outcomes.Plan, coordinate, and manage IT projects and change initiatives from initiation through to delivery and closure.Develop and maintain project plans, RAID logs, action trackers, decision logs, communication plans, and progress reports.Coordinate internal resources, external suppliers, and business stakeholders to ensure activities are aligned, sequenced, and delivered to agreed expectations.Support impact assessment, readiness planning, communications, training coordination, adoption activity, and post-implementation review.Track benefits, lessons learned, and continuous improvement opportunities arising from project and change activity.Adhere to IT change management, information security, data protection, procurement, and governance requirements.Ensure changes are assessed for risk, business impact, supportability, security, compliance, and operational readiness before implementation.Maintain control over scope, approvals, dependencies, acceptance criteria, and change control throughout the project lifecycle.Coordinate supplier activity and ensure external partners understand requirements, dependencies, timelines, standards, and expected outcomes.Ensure documentation, knowledge transfer, support handover, ownership, and service acceptance are completed before closure.Create and maintain project briefs, delivery plans, RAID logs, decision logs, action trackers, governance packs, and closure reports.Produce clear management information on portfolio health, WIP, progress, risks, issues, dependencies, decisions, and delivery confidence.Document process flows, change impacts, acceptance criteria, support models, and service transition requirements.Ensure project and change documentation is accurate, accessible, version controlled, and suitable for technical and non-technical audiences.Support knowledge base articles, communications, training materials, handover documents, lessons learned, and continuous improvement records. Technologies: SupportSecurity More:
As the IT Project and Change Manager, we provide structure, control, and momentum across our IT project and change portfolio, ensuring business demand is captured, assessed, prioritised, and progressed through governance. We work closely with our Group IT and Security Director, IT leadership team, project sponsors, business stakeholders, and suppliers to manage change professionally from request through delivery, adoption, service transition, and closure. The role supports effective prioritisation, controlled delivery, and transparent reporting across business-as-usual change, transformation activity, and formal project delivery.
last updated 29 week of 2026