About this role
Salary: £45,000 - 50,000 per year
Requirements: 3-5 years experience in a third-line IT support roleStrong programming knowledge, including JavaScript, Python, React, and NodeGood working knowledge of Linux and AWSExperience with AWS Lambda and/or Bash scriptingFamiliarity with API management toolsStrong understanding of ITIL frameworksProven troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesFull UK driving licenceDesirable: experience with Technology Enabled Care Services (TECS) or SmartTEC systemsDesirable: AWS and/or relevant technical certifications such as ITIL, CompTIA, or CCNPDesirable: hands-on use of Wireshark, SIP traces, or packet analysis toolsDesirable: understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurationsDesirable: experience with telecare platforms, IoT systems, or digital alarm receiversDesirable: background in customer-facing technical rolesDesirable: passion for innovation, automation, and continuous improvement Responsibilities: Act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activitiesDiagnose and resolve high-impact issuesPerform root cause analysis and help prevent recurring problemsSupport and maintain mission-critical systems across cloud, on-premise, and front-end environmentsWork across cloud and on-prem environments, supporting infrastructure, applications, and integrationsContribute to system improvementsSupport deploymentsEnsure service continuityMaintain system performanceContribute to continuous improvement within a 24/7 service environment Technologies: APIAWSLambdaBashCloudFirewallIoTSupportITILJavaScriptLinuxPythonReactTCP/IPNodeJS More:
We are recruiting for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role in a 24/7 service environment, focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement. We work across cloud and on-premise platforms, supporting infrastructure, applications, and integrations, and we are looking for someone who thrives on solving technical problems, taking ownership of escalations, and communicating effectively with both technical and non-technical stakeholders. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
last updated 29 week of 2026