About this role
Salary: £30,000 - 40,000 per year
Requirements: At least 1 year of experience in an IT Support or Service Desk roleStrong knowledge of Windows operating systemsExperience with Microsoft 365 and SharePoint administrationExcellent troubleshooting and problem-solving abilitiesStrong communication and customer service skillsAbility to work independently and manage priorities effectivelyA proactive mindset and genuine enthusiasm for technologyTeam player who enjoys helping others and delivering first-class support Responsibilities: Provide 1st line IT support to users across our London officeLog, categorise and prioritise helpdesk tickets through our IT service management systemTroubleshoot hardware, software and user access issuesPerform password resets and general user administrationDeliver deskside support for local users and remote support for international teamsSupport and administer Intune-managed devicesMaintain meeting room and shared office IT equipmentManage IT asset inventory and equipment procurementCollaborate with our global technology teams on projects, rollouts and service improvementsSupport security best practices and compliance initiativesContribute to continuous improvement across IT operations and user satisfaction Technologies: HardwareSupportMicrosoft 365SecuritySharePointWindowsOffice 365 More:
We are a well-established international organisation and a global brand, offering a First Line IT Support Analyst opportunity in London with a salary of £30,000 to £40,000. This is a 5-days-onsite role within our growing technology team, where you will gain exposure to users and technologies across multiple global locations. We offer a supportive and collaborative environment, the chance to work with modern Microsoft technologies and global infrastructure, and strong opportunities to develop your technical skills and career.
last updated 29 week of 2026