About this role
Salary: £40,000 - 45,000 per year
Requirements: 5+ years hands-on experience in IT supportPrevious experience working within an MSP is highly advantageousSolid troubleshooting experience across enterprise firewall managementSolid troubleshooting experience across network infrastructure, including switches and wireless access pointsSolid troubleshooting experience across business email platformsSolid troubleshooting experience across cloud-based email filteringSolid troubleshooting experience across identity management platformsSolid troubleshooting experience across security monitoring, including SIEM and MDRSolid troubleshooting experience across enterprise password managementSolid troubleshooting experience across hosted VoIP telephonySolid troubleshooting experience across backup and disaster recovery managementSolid troubleshooting experience across PSA and RMM toolingExperience with PowerShell and automationMicrosoft or Azure certificationsConfident supporting Mac and Linux alongside WindowsFull UK driving licence and access to a vehicle are essential Responsibilities: Support and maintain systemsAct as the escalation point for 1st and 2nd line colleaguesOwn complex and priority tickets end to endIdentify and resolve root causes rather than only patching symptomsMaintain high first-time fix ratesCarry out ongoing infrastructure maintenance and patchingDeliver changes such as migrations, upgrades, and new implementationsCoordinate with client and internal stakeholders to ensure smooth change delivery with minimal downtimeVisit client sites as neededCommunicate with clients effectively by phone and emailLog and update tickets accurately within SLAsMaintain documentation effectively Technologies: AzureCloudFirewallSupportLinuxNetworkPowerShellSecurityWindows More:
We are a well-established Managed Service Provider based in Oxford, and we are looking for an experienced 3rd Line Support Engineer to join our team. This is a client-facing role where we support client infrastructure, resolve technical issues, and contribute to structured changes within a fast-paced MSP environment. The salary for this role is £35,000 to £45,000 per annum.
last updated 29 week of 2026