About this role
Salary: £30,000 - 35,000 per year
Requirements: Minimum of 3 years experience in a technical support role, ideally working up to 2nd Line levelStrong networking skills, including WAN/LAN connectivity, routers, firewalls and switchesKnowledge of backup technologiesGood MS365 knowledge is advantageousExperience with Active DirectoryExperience with VMware or Hyper-VConfident working with users of all levels and providing a high level of customer serviceMust be able to drive and have access to a personal vehicle Responsibilities: Provide high-level technical support to a broad range of clients, both remotely and on-siteHandle day-to-day support tasks and project workAct as the first point of contact for clientsSupport and escalate issues for junior engineers when neededWork towards individual and team KPIsEnsure a consistently high level of service is maintained for clients by the Help Desk team Technologies: Active DirectoryHyper-VSupportLANVMware More:
We are a thriving MSP and a leader within our field, experiencing an exciting period of growth. We offer the opportunity to work closely with an experienced team of engineers, supporting a broad range of clients across both day-to-day support and project work. This is a full-time, permanent role for a 2nd Line Engineer within our IT business, with remote and on-site work involved.
last updated 29 week of 2026