About this role
Salary: £50,000 - 60,000 per year
Requirements
- Minimum of 5 years IT experience; the listed key experience specifies a minimum of 4 years providing high-level 1st and 2nd line support
- Strong experience with Microsoft 365, including Entra ID, Intune and Exchange Online
- Solid understanding of networking, including firewalls, switching and Wi-Fi
- Experience working within or alongside an MSP
- Excellent communication skills and confidence working with colleagues at all levels
- Exposure to firewall platforms such as Fortinet, Cisco Meraki, Palo Alto or Sophos
- NetSuite exposure is advantageous but not essential
Responsibilities
- Provide responsive onsite 1st and 2nd line support to users
- Diagnose and resolve hardware, software and network collaboration issues
- Support meeting room setup and AV equipment
- Oversee onboarding processes for new staff
- Support endpoint management using Intune or other MDM platforms
- Provide internal support before escalating issues to our external MSP when required
- Look for opportunities to improve internal processes
- Work on small to medium-sized internal projects as required
Technologies
- Cisco
- Firewall
- Hardware
- Support
- Microsoft 365
- Network
- Office 365
More
We are seeking an internal IT Support Specialist to join a leading private investment firm on a full-time, permanent basis. The role is based in our London office, supporting around 80 staff and working closely with the IT & Operations Manager. We are experiencing an exciting period of growth, and this is a rare opportunity to join our team. The role offers a first-class working environment and autonomy, with a mix of day-to-day support and project work.
last updated 44 week of 2026