About this role
Salary: £40,000 - 55,000 per year
Requirements: Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.Experience of automation, process improvement, workflow optimisation, scripting or systems integration.Strong analytical skills and a data-driven approach to problem solving.Excellent communication skills with the ability to translate technical information for different audiences.A proactive mindset with a genuine interest in improving how services are delivered.Ideally some experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups. Responsibilities: Identify manual, repetitive and time-consuming tasks and implement automation solutions to improve efficiency.Analyse operational processes and build improvement roadmaps with measurable outcomes.Review service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.Develop and standardise processes for onboarding, service transitions and ongoing service delivery.Work closely with technical, project, support and commercial teams to improve collaboration and service delivery.Support the development of reporting, dashboards and operational insights.Contribute to future service development and technical solution design where required. Technologies: Support More:
We are a growing technology services team offering a newly created IT Automation & Service Improvement Engineer role in Birmingham on a hybrid basis, with a salary of £40k-£55k. This role is focused on automation, operational efficiency and continuous service improvement across a range of managed services. We offer an enhanced holiday allowance with the option to buy and sell days, a cycle to work scheme, electric vehicle leasing, a discount scheme, life assurance, health and wellbeing support, training and qualifications, and more. We are a recruitment consultancy specialising in permanent and contract roles across Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales sectors.
last updated 29 week of 2026