About this role
Salary: £28,000 - 32,000 per year
Requirements: Ideally, a minimum of 1 year of experience in a 1st/2nd line IT support role.Proficiency in Active Directory and Azure administration, with hands-on experience.Understanding of networking principles and protocols.Familiarity with ticketing systems and IT service management tools.Knowledge of 3CX Voice over IP systems and technologies would be advantageous. Responsibilities: Provide 1st/2nd line IT support to end-users and proactively resolve hardware and software issues from all incoming channels.Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.Maintain accurate and up-to-date customer technical documentation.Continuously develop your skillset to stay updated with emerging technologies and trends.Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Technologies: Active DirectoryAzureHardwareSupportCloud More:
We are recruiting for a talented IT Support Technician to join our growing client based in Stoke on Trent. This is a great opportunity to be part of a dynamic and collaborative work environment where we strongly believe in employee development. We offer opportunities for professional development and training.
last updated 29 week of 2026