About this role
Salary: £45,000 - 55,000 per year
Requirements: Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar positionExperience leading or mentoring technical engineers within a service desk or MSP environmentStrong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologiesExperience supporting complex infrastructure and cloud environmentsStrong troubleshooting and problem-solving capabilitiesExcellent communication and stakeholder management skills Responsibilities: Act as the primary escalation point for complex 3rd line technical issuesLead and support the 3rd line engineering team across daily operations and technical deliveryTroubleshoot and resolve advanced infrastructure, cloud, networking, and security incidentsSupport and maintain Microsoft 365, Azure, virtualisation, backup, and server environmentsAssist with project delivery, system upgrades, migrations, and infrastructure improvementsWork closely with 1st and 2nd line teams to provide technical guidance and escalation supportMonitor service performance and contribute to continual service improvement initiativesCreate and maintain technical documentation and best practice processes Technologies: AzureCloudSupportMicrosoft 365SecurityWindowsOffice 365 More:
We are a growing Managed Service Provider based in London, offering hybrid working, training and certifications, career progression, a collaborative culture, and exposure to enterprise technologies. We are looking to hire a 3rd Line Engineer / Team Lead to support and develop our expanding technical support function. This is a fast-paced MSP environment where you will work across Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions, combining hands-on technical work with team leadership responsibilities. You will have the opportunity to lead and develop a growing 3rd line support function, support a broad range of modern IT environments, and build your career within a growing technical team.
last updated 29 week of 2026