About this role
Salary: £24,000 - 26,000 per year
Requirements: Previous experience in an IT helpdesk, service desk, technical support or similar customer-facing IT roleGood working knowledge of Windows operating systemsGood working knowledge of Microsoft 365 administrationExperience creating and managing user accountsExperience with password resets and licence administrationExperience supporting Microsoft Teams, OneDrive and SharePointExperience troubleshooting desktop and laptop issuesComfortable resolving common 1st Line issues and willing to learnClear communication skills and the ability to explain technical information simplyCalm, customer-focused approach when handling frustrated usersOrganised, self-motivated and able to manage multiple support requests at onceFull UK driving licenceAccess to your own car for travel to customer sites across Kent Responsibilities: Provide first-line technical support by telephone, email and remote support toolsLog, prioritise and manage support ticketsTroubleshoot Windows desktop and laptop issuesSupport Microsoft 365 and Exchange Online environmentsCreate and remove user accountsManage Microsoft 365 licences and reset passwordsAssist with Microsoft Teams, OneDrive and SharePoint permissionsSupport software installations, configurations and updatesDiagnose hardware, printer and peripheral issuesCarry out basic troubleshooting across LAN, Wi-Fi and VPN connectionsSupport mobile phones, tablets and VoIP systemsEscalate more complex issues to senior engineersKeep customers updated throughout the support processMaintain clear and accurate ticket notesVisit customer sites when remote support is not possible Technologies: HardwareSupportLANMicrosoft 365MobileSharePointVPNWindowsOffice 365macOSTCP/IP More:
We are a long-established IT services business supporting organisations across Kent and the wider UK. We work with customers of all sizes across a broad range of industries, giving our team exposure to a diverse mix of environments, technologies and support requirements. This is a genuine home-based opportunity with occasional travel to customer sites across Kent when issues cannot be resolved remotely, typically around once or twice a week depending on customer needs. We offer a 37.5-hour working week, Monday to Friday, with rotating shifts of 8:30am to 5:00pm and 9:00am to 5:30pm. Business mileage is reimbursed, and we would like you to live within a reasonable travelling distance of Maidstone and the wider Kent area.
last updated 29 week of 2026