About this role
Salary: £30,000 - 35,000 per year
Requirements: Previous experience in a 1st/2nd line IT Support or Service Desk environmentStrong understanding of Windows operating systems, hardware troubleshooting, and basic networkingFamiliarity with Microsoft 365, Google Workspace, and common business applicationsExperience with IT ticketing systemsStrong communication and customer service skills, with a proactive and positive approachGood problem-solving ability and willingness to learn new technologiesCapable of working independently while contributing effectively to a wider teamFlexibility to travel between Leicester and Rugby sites as requiredA full UK driving licence and own car are mandatory due to multi-site responsibilities Responsibilities: Deliver 1st and 2nd line IT support to over 600 usersTroubleshoot and resolve incidents involving hardware, software, networks, and telephonySupport system administration tasks, including user setup, monitoring, and maintenanceAssist with testing and deploying new systems, hardware, and updatesWork closely with third-party support partners where requiredUphold IT security standards and participate in business continuity activitiesMaintain documentation and asset records to ensure accuracy and complianceProvide excellent customer service to staff at all levelsParticipate in occasional out-of-hours support on a rota basis Technologies: HardwareSupportMicrosoft 365SecurityWindowsOffice 365 More:
We are a well-established UK organisation with multiple operational sites, offering a stable and supportive environment with a strong reputation in our sector and a long-serving staff base. We are seeking a proactive IT Support Engineer to join our collaborative technology team and provide hands-on support across our Midlands locations, with some flexibility for home working when needed. This is a permanent, on-site role based between Leicester and Rugby, offering a salary of £30,000 to £35,000. We are committed to quality service across all departments and passionate about developing careers while treating team members as individuals.
last updated 29 week of 2026