About this role
Job summary
To provide high-quality reception, front of house,clerical and administrative service to patients, service users, carers and anyone who access the Chase Building and requires Trust services. This role will be required to provide evening and weekend support for the reception.
Main duties of the job
o To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
o To be the first point of contact for all users of the Chase Building .
o To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
o To ensure good working relationships with all staff within the organisation and external agencies.
o To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
o To maintain good standards of professionalism
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave and NHS pension scheme Excellent internal staff network The post holder will be aligned with our values:
We Are Kind We Are Respectful We Work Together We Keep Things Simple We Empower We Are Proudly Diverse In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description Job responsibilities
Please see detailed Job des
The post holder will encompass regular liaison regarding the maintenance of the appointments diary, typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with internal / external agencies and making appointments at the request of the service.
To assist in the maintenance of records, filing and photocopying and any duties essential to the comprehensive administrative / clerical / secretarial support service.
The post holder will be an active team member who supports and contributes to the effective operation of a multi-disciplinary team.
To receive information/referrals, both verbal and written from patients, GPs, trusted referrers, carers, and staff which require tact and sensitivity.
To ensure all messages given verbally, in writing or by telephone are passed on to the correct discipline within a reasonable/an agreed timescale.
To receive incoming post and emails, collating with previous correspondence before passing to the team.
Photocopying and collating documents as required.
To take minutes of meetings e.g., clinical governance, business meeting etc.
To process office stationery and procurement orders.
To maintain accurate records.
To undertake any other duties as may reasonably be required of you by the service.
Person Specification
Education Essential
NVQ Level 3 / AS and A level or equivalent relevant practical experience / qualifications
Experience Essential
Full range of administrative procedures and software programs Managing busy workload and conflicting priorities Working in a customer focused environment
Desirable
Knowledge of NHS systems
Skills/ Abilities Essential
Excellent verbal and written communication Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting, and often changing deadlines Maintains confidentiality and complies with Information Governance and Data Protection Act Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
Desirable
Minute taking skills knowledge of Trust systems to include RIO, and other digital systems
Other Requirements Essential
Be aware of occasional exposure to distressing or emotional circumstances
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North London NHS Foundation Trust
Address Chase Building, Chase Farm
127 Ridgeway
London
EN2 8JL
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)