About this role
Job summary
Salary Available Upon Request
32 hours a week
Be the welcoming face of your local GP practice.
Are you a people person who enjoys helping others and making a difference every day? At Glan Rhyd Surgery, our Receptionists are at the heart of everything we do, supporting patients, coordinating appointments, and helping ensure the smooth running of a busy and rewarding healthcare environment.
This is more than a reception role, it's an opportunity to be part of a friendly, supportive team dedicated to providing excellent patient care to the local community. If you're organised, compassionate, and thrive in a fast-paced setting, we'd love to hear from you.
Join us and make a real difference from the moment a patient walks through the door.
Main duties of the job
A GP Receptionist is the first point of contact for patients and plays a key role in the smooth running of a GP practice. They welcome patients, manage appointments, answer telephone enquiries, process requests, maintain accurate patient records, and provide administrative support to the clinical team. The role requires excellent communication, organisation, and customer service skills, helping patients access the care they need while ensuring a positive experience at the practice.
About us
Join a friendly, supportive team at the heart of our community.
Glan Rhyd Surgery is a well-established GP practice serving the people of Ebbw Vale and the surrounding area. We are committed to delivering high-quality, patient-centred healthcare, ensuring our patients receive compassionate, professional, and efficient care in a welcoming environment.
Our reception team plays a vital role in the patient journey and is often the first point of contact for those seeking help and support. We recognise the importance of providing excellent customer service and strive to ensure every patient feels respected, listened to, and valued.
As part of our dedicated multidisciplinary team, you will work alongside GPs, nurses, healthcare professionals, and administrative staff who share a commitment to delivering outstanding care. We promote a culture of teamwork, mutual respect, and continuous learning, supporting staff to develop their skills and build rewarding careers within primary care.
We are looking for an enthusiastic and approachable Receptionist who enjoys working with people, can remain calm under pressure, and is passionate about providing excellent service. The successful candidate will help manage patient enquiries, appointments, and administrative tasks while contributing to the smooth running of the practice.
Please visit Practice website
Job description Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments via telephone, digital software or email
Care navigate patients to local services where appropriate and record in medical record.
Using guidance provided and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner with use of appropriate information gathering.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits onto the appointment system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Register new patients
Relay messages to appropriate departments using the clinical system
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter and update patient information on to the computer record
Ensure the practice is opened and closed in a timely manner adhering to process
Relay results accurately according to clinicians instructions
Action tasks in a timely manner
Action clinical workflow via EMIS accurately according to clinicians instructions
Administer RIP notifications according to process
Administer DN referrals
Monitor and action where appropriate all emails within the generic email folder adhering to the monitoring of this resource between 8 am and 6.30 pm.
Processing repeat prescriptions in accordance with Practice guidelines
Ensure all new medical records received are actioned and recorded appropriately
Undertake any other additional duties appropriate to the post as requested by the Partners or management team
Person Specification
Qualifications Essential
As per attached specification
Desirable
As per attached specification
ADDITIONAL CRITERIA Essential
As per attached specification
Desirable
As per attached specification
Experience Essential
As per attached specification
Desirable
As per attached specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name GP Practice in Wales
Address Glanrhyd Surgery
Riverside
Beaufort
EBBW VALE
Gwent
NP23 5NT
United Kingdom
Employer's website https://gpwales.co.uk (Opens in a new tab)