About this role
Customer Success Consultant Oxford University Press (OUP), a department of the University of Oxford, works globally to support education and research through high-quality publishing and learning solutions. Our English Language Teaching (ELT) division in Brazil is expanding, and we are seeking a Customer Success Consultant to join our team in São Paulo City . About the Role This is an exciting opportunity to help schools, teachers, and educational institutions maximize the value of OUP's digital learning solutions. The purpose of this role is to drive customer adoption, engagement, and successful integration of OUP's digital platforms into teaching and learning environments. Acting as a trusted advisor, you will work closely with customers and internal teams to ensure an outstanding digital experience and deliver measurable educational outcomes. The successful candidate will be passionate about education and technology, customer-focused, analytical, and skilled at building strong relationships with a wide range of stakeholders. Key Responsibilities • Drive the adoption and effective use of OUP's digital platforms and learning solutions across customer accounts. • Deliver onboarding sessions, product demonstrations, workshops, and targeted interventions to increase customer engagement and platform usage. • Act as a subject matter expert on OUP digital platforms, providing guidance on features, functionality, setup, and best practices. • Support customers and internal stakeholders with platform-related queries and coordinate escalation of complex technical issues when required. • Monitor, analyze, and interpret customer usage data to identify trends, opportunities, and barriers to adoption. • Generate actionable insights and recommendations that improve customer outcomes and digital engagement. • Capture and communicate customer feedback to product teams, contributing to the continuous improvement of OUP digital solutions. • Support customer pilots, trials, and product testing initiatives, ensuring structured feedback and follow-up. • Collaborate closely with Customer Enablement, Sales, and Marketing teams to support customer success and digital engagement initiatives. • Contribute to webinars, campaigns, and customer-facing activities that promote effective use of OUP's digital products and services. • Share digital expertise and best practices across teams to strengthen internal capability and customer experience. This is a full-time role. Some travel may be required. Qualifications We are seeking a proactive, customer-centric professional with experience supporting digital solutions, educational technology, customer success, enablement, training, or related customer-facing functions. Essential Qualifications & Skills • Experience working with Educational Technology (EdTech), digital learning platforms, or technology-enabled solutions. • Experience delivering training sessions, workshops, onboarding programs, or product demonstrations. • Strong customer engagement and stakeholder management skills. • Ability to support commercial activities and clearly articulate the value of digital products and services. • Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights. • Excellent communication and presentation skills. • Customer-focused mindset with a passion for helping customers achieve their goals. • Digital literacy and confidence working with online platforms and tools. • Good command of written and spoken English. Desirable Qualifications • Teaching experience, preferably within English Language Teaching (ELT) or ICT environments. • Experience in Customer Success, Customer Enablement, Sales, Marketing, or related customer-facing roles within education or technology sectors. • Experience using customer adoption, engagement, or analytics tools.