About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Overview of the Company</H2> </div><div><p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a href="https://www.omvpetrom.com/en/our-business">Our Business | OMVPetrom.com</a></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><a href="https://www.omvpetrom.com/en/sustainability">Sustainability | OMVPetrom.com</a></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Your tasks</H2> </div><div><ul> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Handle and processes moderately complex orders from order creation to invoicing to meet customer needs;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Assist Borealis General Sales Manager in sales planning and process by collating data. Serves as a link between customers and sales staff to assure responsiveness;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Builds and maintains a permanent, long-term relationship with a group of customers;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Develops and maintains extensive understanding of all products, services, systems and processes in order to deal with wide variety of questions;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Undertakes handling of complex and difficult customers complains and requests;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Processes and maintains customer related master data, pricing conditions and other commercial conditions, including complicated customer setup (hierarchies) and complex pricing conditions and changes (e.g. mergers);</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Processes and maintain VIP and other complex customer contracts within given area of responsibility as per defined scope;</span></li> <li style="line-height:12.0pt;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Handles standard and non standard customer requests, provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution according to defined working procedures.Keep customer file updated in order to have all the latest commercial information available.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Your profile</H2> </div><div><ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Master Diploma: Business Adiminstration or similar;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Relevant professional experience: 3-5 years after Bachelor or 0-1 years after Master;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Proven customer support experience or experience as a client service representative > 3 years;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Track record of over-achieving objectives;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Strong phone contact handling skills and active listening;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Familiarity with CRM systems and practices;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Customer orientation and ability to adapt/respond to different type of charcters;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage;</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">MS office + SAP/ other IT relevant systems (advantage);</span></li> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Advanced in English, French is considered an advantage.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What OMV Petrom can offer you</H2> </div><div><ul> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Long weekend plans are always welcome - on Friday, our office hours end at 14.00.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">You can rely on a health insurance that covers medical treatment in a variety of private medical clinics.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">You can work from home, if the work activity allows.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">The number of your days off increase according to your work experience so that you'll enjoy more free time.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">We aim to make your vacation days happier, by paying each vacation day double.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Are you a top performer? Your work can be rewarded each three months based on performance results.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Additional days off and various financial support for different events like marriage, child birth, etc.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Access to LinkedIn Learning and a variety of development programs.</span></li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Do you prefer cars or bikes? We have free private covered parking.</span></li> </ul></div></div></div>