DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit <a href="https://www.dsv.com/" target="_blank" rel="noopener noreferrer">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global" target="_blank" rel="noopener noreferrer">Facebook</a>. Location: USA - Winchester, 291 Park Center Drive Division: Solutions Job Posting Title: Customer Service Agent, CSR Time Type: Full Time <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Compensation: $25.50 an hour Schedule: 8am - 4:30pm Monday - Friday POSITION SUMMARY: </div> The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Service <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Process and input all customer orders. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Running and printing shipments from WMS.</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Run stock reports to check for product availability. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Generate all related paperwork and necessary information required for customer work orders</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Checking all orders for special requests </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Follow up with other departments to ensure the service standards are being met. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assure proper invoicing of accounts by verifying customers as required. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.</li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Customer Interfacing Activities: </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.</li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Documentation: </div> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Ensure the accuracy of all receiving and shipping documents. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Gather and maintain all data and records relative to shipping and receiving activities. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;font-size:10.0pt;font-family:Arial, sans-serif">Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. </li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Prepare any reports concerning customer service as required by supervisors.</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist in resolving any discrepancies. </li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Data Entry: </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Operate the computer terminal in a proficient manner. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.</li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Clerical: </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Oversee all paperwork associated with orders and maintain the corresponding files. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Answer phone calls and operates various types of office machines and computers necessary to perform duties. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Greet customers and visitors to the office. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Effectively correspond with customers as required.</li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> Communication: </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Answer incoming telephone calls in a cheerful, courteous, and timely manner. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Promptly route each call to the proper party, taking messages when necessary. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist callers with general information and inquires. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Direct visitors to appropriate department. </li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist drivers at check in window various times though out the day. </li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> OTHER DUTIES: (Site Specific) </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.</li> </ul> </div> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Work overtime as dictated by business whether mandatory or voluntary.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">SAPs</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Complete all assigned cycle counts within a two-week period.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Perform accurate inventory counts and reconcile discrepancies.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Identify, research, and resolve inventory variances.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Conduct ticket trace investigations to determine the root cause of inventory discrepancies.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Ensure all cycle count documentation is complete, accurate, and audit ready.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Verify the accuracy of inventory calculations and spreadsheet data.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Maintain detailed inv records and supporting documentation.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Collaborate with warehouse team members and other departments to resolve inventory issues.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Perform inventory audits and assist with internal and external audit requests.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Prioritize multiple tasks while maintaining accuracy and meeting deadlines.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Aptos, sans-serif">Follow company inventory control policies and procedures.</li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> </div> SUPERVISORY RESPONSIBILITIES: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">None</li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> </div> MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must have a high school diploma or general education degree (GED). </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">1 year experience in Customer Service/Inventory-related capacity</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate</li> </ul> For this position, the expected base pay range is $22.74 – $28.42 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the <a title="" href="https://flimp.live/DSV-Benefits" target="_self">DSV Benefits Showcase</a>. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at <a href="mailto:[email protected]">[email protected]</a>. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit <a href="http://dsv.com https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global/">Facebook</a>.

Customer Service Agent, CSR (Winchester, VA, US, 22603) @ dsvas

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