About this role
<p><span style="font-family:arial, helvetica, sans-serif"><strong>Position Snapshot</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Location:</strong> Braga/Lisbon (Portugal) </span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Company: </strong>Nestlé Business Solutions (NBS) </span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Full-time/Hybrid Work</strong>: 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period) </span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Schedule:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">Planning is organized in 6‑week cycles, with predefined schedules</span></p> <p><span style="font-family:arial, helvetica, sans-serif">Monday to Friday: 08:00–17:00 and 09:00–18:00</span></p> <p><span style="font-family:arial, helvetica, sans-serif">Saturdays: 09:00–16:00 (we work 2 Saturdays per month , 2 Saturdays on schedule 2 Saturdays off on rotation)</span></p> <p><span style="font-family:arial, helvetica, sans-serif">To ensure the completion of a 40-hour week, the remaining 2 hours from Saturday will be completed on the previous Monday and Tuesday (1 hour per day) + Day Off</span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Languages:</strong> Fluent in English</span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>About Us</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Nestlé Business Solutions (NBS) </strong>is at the heart of the <strong>Nestlé Group</strong>. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.</span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Position Summary</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">For our Nestlé Business Solutions (NBS), we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.</span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>A Day in the Life of...</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Welcome customers and effectively identify their needs to provide tailored solutions. </span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Spark customer interest by showcasing our complete product offerings and their benefits</span></p> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif"><strong>What Will Make You Successful</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">One to two years of experience in a customer-engagement services (mandatory)</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Fluent in English (C1 level)</strong></span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Excellent interpersonal and communication skills</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ability to multitask effectively</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Positive mindset with a strong eagerness to learn and collaborate as a team player</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Strong organizational and prioritization skills to excel in a fast-paced environment</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Demonstrated work ethic and respectfulness</span></p> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>What We Offer</strong></span></p> <div id="tor__flistingLayout_readOnlyDiv"> <div id="tor__flistingLayout_content"> <p><span style="font-family:arial, helvetica, sans-serif">Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:</span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Development of expertise in Nestlé’s Shared Solutions Business</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Immersion in a culturally diverse team</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Local and international exposure</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Flexible working environment</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Engagement and wellbeing activities</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Competitive salary and annual bonus according to your performance</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Meal allowance card</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Flex Benefits - at NBS you can choose what benefits are more suitable for you</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Make part of the Nestlé Club and get discount in several partners</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Free coffee (and good coffee) at the office</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Shop with special discounts for employees</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Company equipment according to professional needs</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Medical support available at the office</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">E-learning courses and training program to get you where you aim to be</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Career progression and possibilities for international career</span></p> </li> </ul> </div> </div>