About this role
Job summary
The 12-bedded Dragonfly Unit is based in Carlton Colville, Lowestoft and is for age 13-17 year old young people requiring admission whilst receiving inpatient mental health treatment.
We are currently seeking an enthusiastic and motivated Clinical Team Support Administrator for the Dragonfly Unit based at Carlton Court Hospital in Lowestoft. This team is part of our Suffolk Children's, Family and Young People's services in the Norfolk and Suffolk Foundation Trust. This post is a substantive full time post . The post holder will have varied Admin duties including minute-taking, reception cover, arranging meetings, diary management, typing of letters, updating service users records and providing general support to the MDT and clinical team. The Post Holder will provide administration support to our very busy unit and would be expected to work alongside the wider admin team based within this area.
Good office-based skills would be required; however, full training will be provided.
Experience of minuting meetings is essential in this role.
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information and maintaining astrong degree of confidentiality?
If you have said 'Yes' to each of the above, then we might just have the role for you.
Main duties of the job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking.
Reception cover is expected within this post and this role is office based.
All equipment necessary will be provided and full training given.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
The Post Holder will provide a friendly and welcoming Reception Area for our Service Users and Clinical Staff who use the building. There will be varied administration duties, including support of Doctors, Nurses and Clinicians with attendance at meeting for minuting purposes. Communication with service users and their parents/carers is required. Providing diary/appointment management, attending team meetings, minute taking, where appropriate. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY
Person Specification
Knowledge Essential
Working knowledge of Microsoft packages or equivalent
Desirable
Knowledge of NHS policy / procedures.
Qualifications Essential
NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards
Desirable
Knowledge of Trust electronic record system
exper Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Dragonfly Unit - Carlton Court Hospital
St Peters Road
Lowestoft
NR33 8AG
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)