About this role
Job summary
Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Autism Intensive Support Team (AIS) . This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Main duties of the job
The role will include call handling, face to face liaison with service users and colleagues alike, data entry, typing, minute taking, filing and other general administrative office duties. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications Essential
NVQ 3 Business Administration or equivalent or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. NVQ 2 Customer Services or working towards.
Desirable
Shorthand Knowledge of Trust electronic record system
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure and working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation.
Desirable
Staff supervision / appraisal process
Skills Essential
Excellent articulate communication skills. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to prioritise. Ability to co-ordinate and prioritise management diaries.
Knowledge Essential
Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems
Desirable
Knowledge of NHS policy / procedures. Knowledge of medical terminology
Other Essential
Able to work flexibly across a range of different sites/offices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address The Weavers Centre
Hellesdon Hospital, Drayton High Road
Norwich
NR6 5BE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)