About this role
Job summary
There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts.
The current shifts are 0730-1530 and 1530-Midnight
Interviews will be held on Tuesday 11th August 2026
Main duties of the job
You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
Better outcomes for ourPatients More opportunities for our People Fairer more consistent care for ourPopulation Best Value for Public Purse Our vision for five years from now:
Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live. We will meet rising demand by maximising the use of our available resources. More care will be delivered nearer to patients, in their homes or the community. Digital technologies will have transformed the way we work and the way we deliver care. Our people will feel engaged, energised and empowered by their work. We will be known as a place where people enjoy working, training and building a career. Our volume of globally renowned research and innovation will have grown significantly. We will contribute to system financial balance
Job description Job responsibilities
For more details please see attached job description for main duties and responsibilities for the vacancy.
Person Specification
Education and Qualification Essential
Good standard of general education
Desirable
Computer skills/ECDL
Knowledge, skills and abilities Essential
good organisation skill and self management to multi task knowledge of office procedures including filing
Desirable
Good keyboard skills
Experience Essential
Clerical/Administration experience Working with the public Customer service experience
Desirable
Previous NHS experience
Personal Qualities Essential
good customer service skills for both internal and external users face to face and telephone
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Weston General Hospital
Grange Road
Weston-super-Mare
BS23 2AX
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)