About this role
Job summary
We are looking to recruit a part-time float Ward Clerk (22.5 Hours p/w - Friday - Sunday. 08:00 - 16:00 TBC). The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards.
Responsibilities will include acting as the patient's first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information
Main duties of the job
Responsibilities will include acting as the patient's first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information. The maintenance of paper and electronic records is also a key element of this role. Thisright candidate will beresponsible for setting high standards of patient care
Interpersonal and communication skills
To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary. To show a caring and professional approach towards patients and visitors when carrying out all duties. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
Better outcomes for ourPatients More opportunities for our People Fairer more consistent care for ourPopulation Best Value for Public Purse Our vision for five years from now:
Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live. We will meet rising demand by maximising the use of our available resources. More care will be delivered nearer to patients, in their homes or the community. Digital technologies will have transformed the way we work and the way we deliver care. Our people will feel engaged, energised and empowered by their work. We will be known as a place where people enjoy working, training and building a career. Our volume of globally renowned research and innovation will have grown significantly. We will contribute to system financial balance
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Education and Qualification Desirable
GCSE (or equivalent) Preferably Maths and English
Knowledge, skills and abilities Desirable
Experience using hospital-based IT systems Clerical/administration experience - preferably including reception work Experience of using Careflow
Experience Essential
Experience using Microsoft Office
Desirable
Previous experience of customer-facing work in a healthcare or public setting Previous NHS experience Experience using hospital-based IT systems Clerical/administration experience - preferably including reception work
Personal Qualities Essential
Flexible approach to duties Attention to detail Attention to detail Ability to work within a team Ability to work independently Honesty
Desirable
Able to communicate clearly and act quickly in emergency
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Royal Hospital for Children
Bristol
BS2 8BJ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)