About this role
Job summary This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.
Main duties of the job The post holder will be required to greet patients and visitors on the ward, as a first point of contact. They will admit/discharge and transfer patients on an in-house database, contributing to patient flow, answer telephone enquiries, arrange transport for patients and support the clinical team with accurate data entry. Maintain accurate patient records, electronic and paper, ensuring all documentation is filed and stored in accordance to trust policy. Communicate with ward multi-disciplinary teams and external partners. The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationery are ordered and kept stocked up.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities.
Person Specification
Qualifications Essential
Good standard of general education, GCSEs or equivalent.
Desirable
ECDL or equivalent. NVQ 2 or equivalent.
Experience Essential
Proven administrative experience. Proven experience of providing a busy customer focussed service. Experience using the telephone in a professional setting.
Desirable
Previous NHS experience.
Additional Criteria Essential
Empathy, care, compassion and understanding to services users and relatives. Ability to work under pressure with frequent interruptions and noise. Ability to recognise and manage challenging situations in a calm and professional manner.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)