About this role
Job summary
To work as part of the Integrated Administration Team providing comprehensive administration/hub/reception services including phone duties/typing/scanning/filing/managing incoming and outgoing mail/manage and receive telephone calls and messages/ensuring effective communication and courtesy at all times/supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole.
The post holder should be aware that this post will require working within the Neighbourhood Hub with weekend/out of hours working to support the Trust's aim of a 7 day service across Somerset.
Main duties of the job General reception duties including answering telephone calls, booking meeting rooms, franking outgoing post, distributing received post, ensuring stationery supply levels are maintained, greeting visitors, uploading and opening of referrals to relevant teams, completing signing in and out of staff, scanning and uploading of documents to patient records.Integrated hub duties including answering telephone calls, opening referrals received by telephone and email, liaising with clinical staff, booking DN visits and ambulatory clinic appointments, booking ICE bloods, completing signing in and out of staff, updating patient notes on RiO.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
GCSE (or equivalent) English & Mathematics
Desirable
RSA Stage III word processing / typing or equivalent / NVQ 3 business and administration or working towards within agreed time scale.
Experience Essential
Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint Experience of setting up and maintaining office systems Appropriate and significant amount of administrative experience Proven teamwork experience
Desirable
Experience of using electronic systems e.g. RiO, Integra, E-roster
Additional Criteria Essential
Willingness to use technology to improve standards of care to our patients Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service Access to transport to travel in connection with the post to attend meetings or training events across the county Ability to work flexibly across a 7 day period Ability to spend periods of time sitting down to use VDU. Ability to operate machines such as printer / scanner Ability to prioritise own workload and keep to deadlines
Desirable
Experience of co-ordinating meetings Ability to take minutes Good problem solving skills and patience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Bracken House
Crewkerne Road
Chard
Somerset
TA20 1YA
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)