About this role
Job summary
About the role
The future is exciting. Are you ready to join Primary Care Sheffield (PCS) and are team as a Receptionist within our Extended Access Hubs and Sexual Health Clinics
Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.
You will work closely with our Clinical Teams to ensure our patients are treated with respect and directed into our clinics safety
This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to an extremely high standard.
Main duties of the job
Job Summary
To be the first point of contact for patients and families and service users in a clinical environment and to provide an efficient and effective patient reception/administration function within the primary care settings
Main Duties and Responsibilities
Provide a positive and welcoming environment in Front of house services, meeting and greeting patients coming into the sites.
Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management, Providing Complaints process information when necessary.
Send out reminders to patients for up-and-coming appointments
Contact patients to provide feedback on our services in various ways
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Act upon requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager
About us
Organisation
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
Organisational Values
As an employee of Primary Care Sheffield, you will be committed to PCSs organisational values:
Openness: ensuring transparency sharing knowledge and welcoming feedback
Person Centred: Being empathic and understanding of the individual
Innovative: Embracing change and inquisitive of new solutions
Ambitious: Working towards the best for Sheffield and its people
Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people.
Job description Job responsibilities
Main Duties and Responsibilities
Provide a positive and welcoming environment in Front of house services, meeting and greeting patients coming into the sites.
Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management, Providing Complaints process information when necessary.
Send out reminders to patients for up-and-coming appointments
Contact patients to provide feedback on our services in various ways
Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.
Chaperone for a clinician if requested.
Act upon requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf
Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.
Reporting of faults, equipment breakdown or failure, building maintenance to operations manager / On call
Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.
Opening and securing of premises as required.
Escalation of concerns to the Operational Manger as required
Ensure you are consistently up to date with site specific requirements, e.g. Emergency drug checks at Fairlawns Medical Centre / Additional samples collections at Darnall Primary Care Centre
Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager
General
The post holder will:
Be expected to undertake any other duties as required which are commensurate with the post.
Ensure that all duties are carried out in line with PCS policies and procedures.
Travel to other PCS sites to provide cover where required, Site change could be requested at short notice in the event of adverse weather conditions / Buildings closure etc
Person Specification
Qualifications Essential
GCSE or equivalent English and Maths at grade C or above
Desirable
Receptionist or Medical Terminology Qualifications Chaperone trained
Attributes Essential
Approachable and helpful Have flexible approach to work Trustworthy Able to multi-task and remain calm when faced with conflicting priorities Ability to work well with other members of the practice team
Experience Essential
Experience of working in a reception environment dealing with patients/general public in person and by phone
Desirable
Previous experience of working within the NHS Previous experience of working in a GP practice IT experience using Microsoft Office and E-mail
Knowledge & Skills Essential
Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills
Desirable
Clinical System Use (SystmOne/ EMIS)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Sheffield
Address Fairlawns Medical Centre
621 Middlewood Road
Sheffield
Sheffield
South Yorkshire
S6 1TT
United Kingdom
Employer's website http://www.primarycaresheffield.org.uk/ (Opens in a new tab)