About this role
Job summary
We are looking to appoint a 2x Support Coordinators to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement within the Head & Neck and Ophthalmology Centre.
Both posts are 37.5hrs per week, part time hours could be considered.
The successful applicant will be based at the Princess Royal Hospital but will be required at times to cross site work at The Royal Shrewsbury Hospital.
The post holder will receive full training and ongoing support to achieve their full potential. The post holder will be a point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and discharge.
The post holder will provide a patient focused service that supports the Head & Neck and Ophthalmology Coordinator and clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Main duties of the job
Preparation, typing and distribution of information reports as required supporting the work of the centre co-ordinators within the centre. The collating of information and population of SQL/PTL reports used to monitor performance and manage demand and capacity for specialities within the centre. To provide 18 week clock validation support to the co-ordinators To take personal responsibility for self-development with regard to keeping up to date with computer software and NHS issues.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Education /Training Essential
4 GCSE's (C and above) or equivalent NVQ level 3 or equivalent qualification or experience Knowledge of Microsoft Office packages
Experience and Attainments Essential
Knowledge of RTT Knowledge of software programs
Desirable
Experience of NHS working practices Previous office experience
Skills and Aptitudes Essential
High standard of grammar and spelling Team worker
Desirable
Knowledge of NHS performance standards relating to Cancer and 18-week referral to treatment times
Special Requirements Essential
A requirement may be made to operate on another site within the Trust
Knowledge Essential
Understanding of confidentiality/data protection issues.
Desirable
Knowledge of NHS policies.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address Shrewsbury & Telford NHS Trust
Shrewsbury
SY3 8XL
United Kingdom
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)