About this role
Start: 17.08.26
**DUTIES AND RESPONSIBILITIES:**
- Provide high-quality customer support to users via phone, email and live chat - Assist customers with account-related, technical and platform-related inquiries - Support users with password resets, payments and general account management queries - Troubleshoot technical issues and provide clear, solution-oriented guidance - Maintain a professional and customer-focused approach across all interactions - Accurately document customer interactions and relevant case information - Escalate complex or unresolved issues to the appropriate internal teams - Meet defined quality, productivity, customer satisfaction and attendance targets.
**REQUIREMENTS:**
- Native or fluent Dutch or Swedish or Danish or Norwegian or Finnish speaker - Fluent English - Completed secondary education - Previous customer service experience is an advantage - Good computer and technology skills - Strong communication and customer interaction skills - Good problem-solving abilities - Ability to multitask and work effectively under pressure - Friendly, reliable and customer-oriented approach - Clean criminal record - Willingness to relocate to and work on-site in Larnaca, Cyprus.
**BENEFITS:**
- Unlimited performance-based bonus linked to KPIs - Relocation package for candidates moving to Cyprus - International working environment - Training provided - Opportunity to gain experience within a global gaming customer support environment and many more!!
Start: 17.08.26