About this role
Position Overview The primary responsibility of the Attendant - Poker Room is to oversee game seating, phone calls, rewards redemptions, provide gaming cheques to guests and Dealers for operational needs, through use of a mobile bank, and to act as a liaison between guests and support departments, specifically the Casino Cage. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
• Maintain a professional, friendly and courteous atmosphere providing the guest with a pleasant experience. • Maintain a mobile bank for player and table bank transactions in accordance with department policies and procedures. • In the absence of a mobile bank, accommodate transactions for players and table banks by acting as a liaison between them and the Casino Cage. • Conduct player and table bank transactions in accordance with department policies and procedures and notifies Poker Supervisors of any irregularities. • Maintain an understanding of game play, rules, internal controls, and gaming standards. • Handle and prioritize multiple guest requests and notify management of pertinent information. • Greet guests when they arrive and handle guest lists and seating for all Poker games. • Handle and respond to incoming phone calls. • Issue new and reprint Grazie account cards. • Issue guest rewards from logged Grazie poker play. • Make appropriate guest announcements. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
• 21 years of age. • Proof of authorization/eligibility to work in the United States. • High school diploma or equivalent. • 1-year casino experience preferred. • Basic computer skills. • Accuracy in cash and cheque handling and counting to ensure even money exchanges without variation. • Ability to operate 10-key calculator, Jet Scan cash counter, and any other associated equipment for accurate mobile bank accountability and even money exchanges with the Casino Cage. • Ability to communicate clearly and effectively in English, both in spoken and written form. • Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements Must be able to
• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned. • Push and maneuver departmental and property equipment, including, but not limited to, an assigned cart that contains gaming cheques. • Physically access all areas of the property and drive areas with or without a reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke. • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.