About this role
Position Overview The primary responsibility of the Manager - Group Dining Sales will be to propose, contract, and coordinate all event sizes up to multi-day buyouts. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
• Implement and uphold of all department SOPs and standardized Banquet Event Orders (BEOs)
• Field, contract, design and coordinate all events, including single day full venue buyouts. • Share updates of all events to Director for weekly BEO meetings • Effectively communicate BEOs to each outlet’s operational team to ensure a successful event. • Meet with prospective and contracted clients for site-visits, walkthroughs, and relationship building. • Assist in managing setup and execution of large events and full venue buyouts. • Reply promptly to all group dining inquiries. • Create detailed BEOs for contracted events. • Uphold the brand and service standards for each outlet. • Coordinate 3rd party companies with client as well as venue for services to operate events (rental companies, entertainment, A/V, etc.)
Additional Duties & Responsibilities
• Review and comprehend all contracts specific to each outlet. • Appropriately and responsibly utilize comp empowerment to promote exceptional guest/client experiences and facilitate timely recovery in the event of service shortfalls. • Oversee event planning activities to ensure standards are met/exceeded and the venue hosting the event maximizes profitability. • Manage departmental resources to eliminate excess cost or unnecessary expenditures. • Build strong professional relationships with all necessary departments and outlets. • Promote guest/client loyalty by building strong and lasting relationships with new and repeat clients. • Promote teamwork, mutual respect, and a culture of continuous improvement. • Safety is an essential function of this job. • Consistent and regular attendance is an essential function of this job. • Performs other related duties as assigned.
Additional Duties & Responsibilities Company Standards of Conduct All Team Members at The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
• 21 years of age. • Proof of authorization/eligibility to work in the United States. • High school diploma or equivalent. • Must be able to obtain and maintain Health Card, Alcohol Awareness Card and any other certification or license, as required by law or policy. • 3 - 5 years’ experience in a supervisory or managerial role within the hospitality industry required. • 2 years’ experience in group sales. • Working knowledge of MICE industry. • Working knowledge of Microsoft Office, Micros, and TripleSeat. • Must be able to give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
Minimum Qualifications
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. • Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politeness. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to communicate clearly and effectively in English, both in spoken and written form. • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. • Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements Must be able to
• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned. • Physically access all areas of the property and drive areas with or without a reasonable accommodation. • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. • Work in a fast-paced and busy environment. • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.