About this role
• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets. • To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved. • To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources. • Responsible for delivery by the team of sales leads targets. • To ensure that number of unqualified leads are below 3% • Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives. • Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies. • Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists. • Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level. • Generate competitive knowledge and create benchmark standards for the team. • Measure and improve cost efficiency of Telesales by optimal utilization of resources. • Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents. • Design performance measurement metrics, evaluate and action. • Call monitoring, coaching and feedback of Telesales agents. • Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling. • Select, recruit, train, certify and deploy Telesales Agents. • Design scripts for effective product presentation for different products in related different campaigns. • Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs. • Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs. • Responsible for making decisions on telesales strategy, processes and training requirements for team members. • Conducting appraisal performance / MBO reviews for the team. • Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays. • Required to make decisions on work shifts, break scheduling and leave applications. • Required to make decisions on any matters relating to improving leads generation and customer satisfaction.