About this role
RESPONSIBILITIES
• Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi-site rollout proposals, contracts and pricing. • Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions. • Develop a deep understanding of Blackbox services capabilities. • Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. • Lead the design and execution strategy for multi-site rollout services, ensuring seamless deployment and standardized configurations across diverse geographic locations. • Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed. • Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption. • Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements. • Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments. • Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains. • Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance. • Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks. • Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas.
KNOWLEDGE, SKILLS & ABILITIES
• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions. • Understanding various pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid. • Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc. • Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously. • Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate. • Display sustained energy and determination to meet challenging deliverables within stringent timelines. • Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels. • Fluent English written and verbal communication skills. • Experience running support teams and/or operations a plus. • Experience with Enterprise Networking and Unified Communications technologies. • Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.
EDUCATION AND EXPERIENCE
• Degree in a computer Science and Engineering or equivalent role relevant experience. • 6+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions. • 4+ years of pre-sale experience developing multi-site rollout solutions or managed services solutions. • ITSM training and certifications (ITIL,COBIT, etc.) a plus • Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions. • Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required). • Experience with enterprise OEMs with a specific emphasis on Cisco.
CERTIFICATIONS
Industry certifications on technology partners, processes in one or more of the following preferred:
• ITIL • BICSI • Cisco Networking (e.g. CCNA)
KEY TECHNOLOGIES
• Enterprise Networking • Structured Cabling • Unified Communications • Network Architecture • Wireless Networking