About this role
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><strong>Brand: </strong>Advance America </span></p> <p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><strong>Address</strong>: 748 S. Harbor Blvd. (4003), Santa Ana, California, United States - 92704</span><br><br></p> <p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><strong>Bi-Lingual Spanish is a plus!!</strong></span><br><span style="font-size:12.0pt"> </span></p> <p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.</span><br><br><span style="color:#222222">We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!</span><br><br><strong><span style="color:#222222">We offer:</span></strong></span></p> <ul style="margin-bottom:11.0px"> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Competitive Wages</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Health/Life Benefits</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">401(k) Savings Plan with Company Match</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Paid Parental Leave</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Company Paid Holidays</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Paid Time Off including Volunteer Time</span></span></li> <li style="font-size:12.0pt"><span style="color:#222222;font-size:12.0pt;font-family:Arial, Helvetica, sans-serif">Tuition Reimbursement</span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Business Casual Environment</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Rewards & Recognition Program</span></span></li> <li style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">Employee Assistance Program<br> </span></span></li> </ul> <p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">To learn more about Advance America visit the </span><strong><span style="color:blue"><a href="https://www.advanceamerica.net/"><span style="color:blue">Advance America Website</span></a></span></strong><span style="color:#222222">.</span></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Position Summary</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">The Branch Sales Manager (BSM) is a performance-based position as measured by the branch results. The BSM is responsible for the effective operation and continued growth of their Branch with direction from the DDO. This position ensures that each team member within the branch is trained in all procedures, policies, products, and programs. Must have a passion for sales, marketing, and training.</span></span></span></p> <p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">The BSM will increase overall performance, productivity, and profitability of branch. The BSM will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibility</b></H2> </div><div><p style="margin-left:7.0px;margin-top:2.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><em><span style="font-family:'Arial', sans-serif">The BSM is responsible to successfully perform the below job responsibilities within their<span> branch.</span></span></em></b></span></span></p> <p style="margin-left:8.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Operations: </span></b><span style="font-family:'Arial', sans-serif">Communicate the Company’s vision and strategies to all team members. Establish and communicate division goals and objectives.</span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Manage financial goals. Use analytics to assess ways to improve financial position. Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director. Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns. </span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Delegates tasks and responsibilities to appropriate team <span>members</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Maintain the Advance America appearance standards and maintenance requirements for the branch.</span></span></span></span></span></li> </ul> <p style="margin-left:8.0px"><br> <span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Marketing: </span></b><span style="font-family:'Arial', sans-serif">Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts. Work with DDO, Field Marketing Manager, and Corporate Marketing to maintain on-going marketing campaigns for the branch.</span></span></span></p> <p style="margin-left:8.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Leadership: </span></b> <span style="font-family:'Arial', sans-serif">Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership. Responsible for growth and development as well as recruiting, coaching, evaluating branch team.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities Cont.</b></H2> </div><div><ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Provide Leadership on sales, coaching and development of team and overall profitability and growth. </span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Collaborate with Division Director to help build a healthy, strong, future-facing branch. </span></span></span></span></li> </ul> <p><br> <span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Relationship Building /Customer Experience: </span></b><span style="font-family:'Arial', sans-serif">Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.</span></span></span></span></p> <p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Compliance: </span></b><span style="font-family:'Arial', sans-serif">Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.</span></span></span></span></p> <p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Arial', sans-serif">Training: </span></b><span style="font-family:'Arial', sans-serif">Provide training and guidance in all aspects of operations, marketing and customer experience.</span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Instruct the branch on company procedures, policies, practices, and computer <span>systems</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Assist the DDO with implementation of new or changed procedures, policies, products, or <span>programs</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Lead by example in a hands-on and approachable <span>manner</span></span></span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education Required</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">High School Diploma or equivalent required; some college <span>preferred.</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience Required</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Two years of prior management experience preferred<span>. </span>Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge Required</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Management experience with exemplary results solving customer and operational issues, as well as successful P&L management. 2 years of leadership experience, including sales leadership. Ability to coach and develop others. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships at all levels of the organization, both internally and externally. Strong working knowledge of Microsoft Word and Excel is required.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Standing/sitting for long periods of time; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and to complete the physical requirements; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>Sales and Customer Excellence-Branch</div><div>Results and Accountability-Branch</div><div>Leadership, Coaching and Development-Branch</div><div>Adaptability and Growth Mindset-Branch</div><div>Digital and Future Readiness-Branch</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Travel</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Attire</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Other</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.</span></span></p> </div></div></div><p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</span></p> <p style="margin-bottom:11.0px"><br><span style="font-family:Arial, Helvetica, sans-serif;font-size:12.0pt">Requisition ID: <span contenteditable="false">46471</span></span></p>