About this role
<p><strong>At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. </strong></p> <p></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">The Senior Manager, Customer Excellence is a strategic leader responsible for driving customer fulfillment performance, demand management strategy, and customer satisfaction across the Aerospace, Defense & Marine (AD&M) business. This role leads a team of Customer Demand Specialists and serves as a key liaison between customers, Customer Success, Sales, Operations, Planning, Procurement, Manufacturing, and Supply Chain leadership to ensure alignment between customer expectations and operational execution.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">This leader will establish scalable processes, drive continuous improvement initiatives, and develop customer engagement strategies that improve on-time delivery, backlog health, forecast accuracy, and overall customer experience. The role operates as a critical escalation point for key customer issues and is accountable for delivering sustainable business results while fostering a culture of customer excellence and operational discipline.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif"> </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif;text-align:center"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">**</span></strong><strong>Due to ITAR regulations, US citizenship or US lawful permanent residency (green card) is required to apply for this position.**<br></strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p><span style="text-decoration:underline"><strong>Strategic Leadership & Team Development</strong></span><br>• Lead, coach, and develop a team of Customer Demand Managers to deliver exceptional customer service and operational performance.<br>• Establish priorities, performance metrics, and development plans to build organizational capability and succession strength.<br>• Foster a customer-centric culture focused on accountability, responsiveness, collaboration, and continuous improvement.<br>• Drive employee engagement and create an environment that encourages innovation, problem solving, and professional growth.</p> <p><span style="text-decoration:underline"><strong>Customer Relationship Management</strong></span><br>• Own executive-level customer relationships and serve as the primary escalation point for complex order fulfillment, delivery, and service issues.<br>• Partner with Key Account Managers and Customer Success leaders to develop customer engagement strategies that strengthen long-term relationships and improve customer satisfaction.<br>• Lead business reviews, customer audits, and strategic account discussions to communicate performance, risks, and mitigation plans.<br>• Ensure alignment between customer expectations and operational capabilities while proactively identifying opportunities to enhance the customer experience.</p> <p><span style="text-decoration:underline">Demand & Fulfillment Management</span><br>• Oversee backlog management, order fulfillment processes, and customer demand planning activities across assigned customer portfolios.<br>• Drive cross-functional resolution of supply constraints, delivery challenges, demand fluctuations, and allocation decisions.<br>• Lead forecast review processes and collaborate with Planning, Procurement, Manufacturing, and Commercial teams to improve forecast accuracy and supply-demand alignment.<br>• Monitor demand trends, backlog health, and fulfillment performance to identify risks and implement corrective actions.</p> <p><span style="text-decoration:underline"><strong>Cross-Functional Leadership</strong></span><br>• Partner with Supply Chain, Operations, Customer Excellence, Sales, Quality, and Finance teams to develop and execute strategies that improve delivery performance and operational effectiveness.<br>• Influence decision-making across the organization to balance customer requirements with business objectives.<br>• Lead cross-functional initiatives focused on service improvement, capacity planning, inventory optimization, and operational efficiency.<br>• Support new product introductions, customer transitions, and large-scale business initiatives requiring coordinated supply chain execution.</p> <p><span style="text-decoration:underline"><strong>Operational Excellence & Continuous Improvement</strong></span><br>• Establish and monitor key performance indicators including on-time delivery, backlog health, customer satisfaction, forecast accuracy, and customer scorecard performance.<br>• Utilize data analytics to identify trends, drive root-cause analysis, and implement corrective and preventive actions.<br>• Champion Lean, Six Sigma, and continuous improvement methodologies to improve processes, reduce complexity, and enhance customer outcomes.<br>• Ensure compliance with company policies, procedures, and delegated authority requirements.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, or a related field required; MBA or advanced degree preferred.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Minimum 13 years of progressive experience in customer demand management, supply chain, production planning, customer service, operations, or related functions.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Minimum 3 years of people leadership experience managing high-performing teams.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Experience supporting complex manufacturing environments, preferably within Aerospace, Defense, Industrial, or highly regulated industries.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Advanced experience with SAP, ERP systems, demand planning, and customer fulfillment processes.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Strong proficiency in Microsoft 365 applications and data analytics tools.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="text-decoration:underline"><strong><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Knowledge & Skills</span></strong></span></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Strong understanding of integrated supply chain processes including planning, procurement, manufacturing, logistics, and customer fulfillment.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Proven ability to influence and lead cross-functional teams without direct authority.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Strong executive presence with the ability to communicate effectively with customers, senior leadership, and operational teams.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated success driving operational improvements and customer satisfaction initiatives.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Advanced analytical, problem-solving, and decision-making capabilities.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;font-family:Calibri, sans-serif">Ability to manage multiple priorities in a fast-paced, customer-focused environment.</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>SET : Strategy, Execution, Talent (for managers)</div></div></div></div><p><strong>ABOUT TE CONNECTIVITY</strong></p> <p>TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.</p> <p>Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com/" target="_blank" rel="noopener">www.te.com</a> and on <a href="https://www.linkedin.com/company/te-connectivity/">LinkedIn</a>, <a href="https://www.facebook.com/teconnectivity/">Facebook</a>, <a href="http://www.te.com.cn/chn-zh/policies-agreements/wechat.html">WeChat,</a> <a href="https://www.instagram.com/teconnectivity/">Instagram</a> and <a href="https://twitter.com/TEConnectivity">X (formerly Twitter).</a></p> <p> </p> <p><strong>COMPENSATION</strong><br>• Competitive base salary commensurate with experience: $142,900 – $178,600 (subject to change dependent on physical location)<br>• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.<br>• Total Compensation = Base Salary + Incentive(s) + Benefits</p> <p><br><strong>BENEFITS</strong><br>• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.</p> <p> </p> <p><strong>EOE, Including Disability/Vets</strong></p> <p> </p> <p><strong>IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD</strong><br>TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity <strong>never requests payment or fees</strong> from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come <strong>only from actual email addresses ending in @te.com</strong>. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.</p>