About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Supervising the Front Office operations & monitoring guest contact personnel and ensuring that repeat guests and VIPs receive special attention and recognition.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Monitoring and controlling Front Office operation in the areas of revenue, expenditure, profitability and performance against the plan.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Coordinating exchange of information between departments within the Front Office and direct exchange of information with other departments such as Housekeeping, Laundry, Maintenance and Security.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Identifying training needs, developing formal training plans and implementing training programs.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Scheduling and regularly conducting routine inspections of areas under control. </span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Monitoring standards of conduct, grooming and hygiene of Front Office staff. </span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Conducting weekly departmental meetings, including a review of procedure and events that requires special handling.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Monitoring and controlling the inventories for operating equipment and supplies. </span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Seeking methods and ensuring that the Hotel achieves the highest possible occupancy.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Maintaining an excellent rapport with tour operators concerning bookings, reservations, etc.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Answering inquiries pertaining to hotel policies and services and resolving guest complaints.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">• Preparing and communicating occupancy statistics on a regular basis to Head Office.</span></span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Person Specifications</H2> </div><div><p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">• Degree in Hospitality and Tourism from a recognized institute.</span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">• MBA qualification will be an added advantage.</span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">• At least two years' experience in a similar capacity in a star class hotel would be preferred.</span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">• Pleasing personality with a positive mindset.</span></span></span></p> <p style="margin-left:-6.0px;margin-right:-36.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">• Understanding on systems and software relevant to Front Office operations.</span></span></span></p> </div></div></div>