About this role
Job Responsibilities • Supervising the Front Office operations & monitoring guest contact personnel and ensuring that repeat guests and VIPs receive special attention and recognition. • Monitoring and controlling Front Office operation in the areas of revenue, expenditure, profitability and performance against the plan. • Coordinating exchange of information between departments within the Front Office and direct exchange of information with other departments such as Housekeeping, Laundry, Maintenance and Security. • Identifying training needs, developing formal training plans and implementing training programs. • Scheduling and regularly conducting routine inspections of areas under control. • Monitoring standards of conduct, grooming and hygiene of Front Office staff. • Conducting weekly departmental meetings, including a review of procedure and events that requires special handling. • Monitoring and controlling the inventories for operating equipment and supplies. • Seeking methods and ensuring that the Hotel achieves the highest possible occupancy. • Maintaining an excellent rapport with tour operators concerning bookings, reservations, etc. • Answering inquiries pertaining to hotel policies and services and resolving guest complaints. • Preparing and communicating occupancy statistics on a regular basis to Head Office. Person Specifications • Degree in Hospitality and Tourism from a recognized institute. • MBA qualification will be an added advantage. • At least two years' experience in a similar capacity in a star class hotel would be preferred. • Pleasing personality with a positive mindset. • Understanding on systems and software relevant to Front Office operations.