About this role
Vacant.nl - European key account desk - query handling agent DHL Finance Services B.V. Logo D European key account desk - query handling agent DHL Finance Services B.V. - Maastricht - DHL Finance Services B.V. - 14 juli 2026 Limburg Functieomschrijving DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment, to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location, which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for an EKAD Query Handling Agent! How will you contribute to the success of DHL? Supporting EKAD Experts in the ownership, investigation and resolution of key customer invoice enquiries within a European regional scope, resulting in a reduction of the overall query income. Also responsible for performing additional support activities to ensure Cash Flow continuation, all in a timely and accurate matter and with an ICCC mentality which enables an optimized collections process and improvement of customer satisfaction. Your role - Support EKAD experts in invoice inquiries by taking ownership, investigation and resolution actions. - Responsible for driving initiatives to reduce Query income by performing Root Cause Analysis ...