About this role
Account Coordinator Calgary, Canada Job ID NA06979 Locatie(s) Calgary, Canada Business Unit Adecco Team Business Operations Werkmodus Hybrid About the role JOB SUMMARY: With a focus on creating an exceptional customer, associate, and contractor experience, facilitates the tactical action items from onboarding through offboarding of new hires, and performs other general administrative functions related to client and contractor file maintenance. Acts as the primary point of contact for contractor support, to resolve issues, and escalate as necessary. What you'll be doing 1. Onboards new client contractors and maintains contractor and client files, ensuring all paperwork and documentation is accurate, up to date and in compliance with Adecco and client requirements. 2. Initiates and completes screening, background checks, and reference checks, when applicable and maintains thorough, accurate, and compliant documentation of all interactions within the system of record (Bullhorn). 3. Acts as the primary point of contact for contractors for the duration of their assignment. Responds to queries pertaining to general workplace matters, payroll concerns, and workplace accident and/or injury questions or concerns. Consults subject matter experts as needed if escalation is required, to resolve issues. 4. Processes new hires, rate adjustments, extensions and/or exceptions within CM or Bullhorn, and performs back-office functions such as assignment creation, attachments to correct orders, adjustments, exceptions, reconciliation issues, compliance and audit requests. 5. Manages all offboarding tasks for contractors at the end of assignment or end of employment and performs all administrative duties related to terminations or contract close outs. 6. Works in collaboration with other teams to resolve contractor payroll and client invoicing issues, ensuring accurate and timely flow of information. 7. Supports the WCB process by obtainin...