About this role
As a Customer Service Representative: You balance customer expectations, commercial goals, and operational processes in an international setting. You take ownership, recognize opportunities, and turn ideas into action Act as the main point of contact for our Turkish and Bulgarian customers: resolve issues, answer questions, and ensure careful follow-up. Strengthen service quality: collect feedback, identify inefficiencies, and explain our way of working clearly to customers. Safeguard financial flow: support payment follow-up, handle invoice questions, and clarify tax-related topics together with our credit team. Stay focused and organized: manage shifting priorities in a fast-moving, detail-oriented environment. This is you: Fluent in Turkish , Bulgarian and English (spoken and written), any additional language is an asset Experience in a customer-focused role Structured, accurate, and always a step ahead Cool-headed under pressure, with a practical mindset Comfortable working independently Naturally proactive, curious, and service-oriented