About this role
Senior Manager Collections & Recoveries - *Hold an EU Passport
*Fluent in English (German Language a Bonus)
Location: Malta
Overview:
We are seeking an experienced and strategic-minded professional to join our reputable European bank as the Senior Manager of Collections & Recoveries.
This vital role requires a seasoned individual who possesses a deep understanding of either Lending Loans or Credit Card Products, with a proven track record of effectively managing and optimizing collections processes and strategies.
The successful candidate will lead a dynamic team, shape collections strategies, and collaborate across departments to ensure the bank's credit card portfolio remains healthy and profitable.
Main Skills Required:
• 6+ Years’ Experience in E-Commerce Collection Management and execution within the Financial Services industry
• Familiar with the German Financial Services Market
• Creative and Innovative in the way you come up with Solutions and drive business transformation.
• Strong Leadership Skills and the ability to Grow, Inspire and Develop High Performing Teams.
• Excellent communication and stakeholder management skills
• Commercially minded with good negotiation skills
• Ability to thrive in a fast-paced environment.
Core Responsibilities:
• Collections Strategy Development: Develop, Implement, and Continuously refine Collections Strategies for the alignment with the Bank's overall business goals and risk appetite.
• Team Leadership: Lead, mentor, and inspire a diverse Team of Collections Professionals, fostering a culture of high performance, collaboration, and professional growth.
• Risk Management: Monitor and manage delinquency rates, credit losses, and recovery rates within established targets, identifying emerging trends and implementing proactive measures to mitigate risks.
• Data Analysis: Utilize advanced data analytics to identify patterns, assess portfolio performance, and make informed decisions to optimize collections efforts.
• Segmentation and Prioritization: Develop segmentation strategies to prioritize collections efforts, tailoring approaches to different customer segments based on risk profiles, delinquency stages, and other relevant factors.
• Process Enhancement: Continuously improve collections processes, workflows, and tools to enhance operational efficiency while maintaining compliance with regulatory guidelines.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams, including credit risk, legal, compliance, and customer service, to align collections strategies and share insights for comprehensive risk management.
• Vendor Management: Oversee relationships with external collections agencies and service providers, ensuring their performance aligns with the bank's expectations and standards.
• Reporting and Communication: Provide regular updates to senior management on portfolio performance, collections metrics, key initiatives, and potential areas of concern.
• Innovation: Stay abreast of industry trends, best practices, and emerging technologies in credit card collections to drive innovation and maintain a competitive advantage.
Person Skill Requirements:
• Strong communication skills and the ability to effectively influence others.
• Commercial, with a strong customer focus and customer awareness
• Innovative, with a commitment to deliver measurable results and a proven ability to manage projects to successful completion.
• Proven track record of at least 8-10 years in lending or credit card collections, with a minimum of 3-5 years in a leadership role.
• Bachelor’s degree in finance, Economics, Business Administration, or related field; Master's Degree is a plus.
• Effective communication and collaboration skills, with the ability to interact with diverse stakeholders.
• In-depth knowledge of Loan or Credit Card Collections Strategies, regulations, and best practices.
• Strong analytical skills, with experience in data-driven decision-making and leveraging analytics for portfolio management.
• Excellent leadership and team management capabilities, with a track record of building and motivating high-performing teams.
• Strategic mindset, capable of translating business objectives into actionable collections strategies.
• Familiarity with Industry-Standard Collections Software and Tools.
• Demonstrated ability to adapt to changing market conditions and regulatory environments.
• Fluency in English; proficiency in additional European languages is advantageous.
• Professional certifications in Credit Risk Management and Collections are a plus.
• Ability to manage Projects and Budgets and to organize and plan workload effectively.
• You will be a competitive person who enjoys pressure and works best in a result’s driven role.
• Must have experience in managing High Performing Growth Teams.
• Ideally Fluent in English (German a Bonus).
• Happy to Relocate to Malta.
What We Offer:
• Competitive Starting Salary and Bonus
• Career Opportunities
• Free Health and Life Insurance
Apply Today!
Our Recruitment Team Will Reach Out To You Directly!
*Please Send you CV in English - Thankyou