About this role
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Role Overview The Contact Center Messaging Representative engages with existing customers via real-time messaging functionality to resolve inquiries and provide a full range of banking services, including account maintenance. Primary Responsibilities
• Account Maintenance: Perform activities for fully authenticated customers via live messaging in a polite and timely manner.
• Customer Needs Identification: Utilize effective Q&A techniques to quickly identify customer needs and address concerns.
• Collaboration: Coordinate with other Contact Center associates to resolve customer issues and identify additional product needs.
• Professional Development: Fully cooperate with all monitoring and coaching activities to improve interpersonal relationship-building skills and performance.
• Training: Actively participate in all coaching, mentoring, and training opportunities.
Requirements
• Education: High School Diploma or GED.
• Experience: Two (2) years of experience in customer service or a related area.
• Technical/Physical Abilities:
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate using a headset/microphone.
• Ability to operate a keyboard and mouse for extended periods.
Preferences
• College degree.
• Customer service experience in a contact center or sales environment.
• One (1) year of banking/financial services experience.
Skills and Competencies
• Policy Adherence: Ability to follow policies, procedures, and guidelines.
• Communication: Engaging and dynamic written style to establish rapport, trust, and credibility.
• Analytical Skills: Ability to follow a logical, problem-solving approach to business conversations.
• Versatility: Strong ability to multi-task and work a flexible schedule (including all contact center hours).
• Product Knowledge: Basic knowledge of general banking, electronic banking, credit card, and loan products.
• Mindset: Demonstrated self-motivation, desire to improve, and proven success in a highly automated environment.
Additional Information
• Schedule: Must be able to work 40 hours per week.
• FLSA Status: Position requires time tracking and is eligible for overtime pay for hours worked in excess of 40 per week.
• Compensation: This position is incentive-eligible.
Site Address: Av. San Martín 122, Santo Domingo 10413
Why Be An Interpreter With TransPerfect?
TransPerfect Connect is the world's leading provider of interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations. But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. In addition, multiple Career Advancements with our global company.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.