About this role
REQ9398 Associate, Resorts Services (Open)
POSITION SUMMARY: The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.
PRIMARY RESPONSIBILITIES:
• Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours); • Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B) • Scheduling and rostering of Business Development Team • Handle administrative activities in a timely and complete manner; • Assist in performing periodic data analysis and reporting to discover the trends and members’ preference; • Assist arranging event settings for premium players • Works with related departments to ensure the hassle-free stay for premium players • Perform any other duties or projects as assign by Assistant Manager, Casino Services
KEY PERFORMANCE INDICATORS: As agreed with the Company
QUALIFICATIONS:
Experience
• One year or above relevant experience in sales and promotion field, preferably in casino marketing • Previous telemarketing sales or outbound sales is an advantage • Displays a high commitment to improving customer service • Motivates others to achieve business objectives and common goals • Encourages people to work as a team • Adopts and implements new approaches and practices to meet changing circumstances
Education
• Tertiary Qualifications
Skills / Competencies
• Computer literate • Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded • Ability to converse in foreign language(s) will be an added advantage • Pleasant and mature disposition • Able to define problems, collect data, establish facts, and draw valid conclusions • Able to work under pressure and result driven • Has strong organizational and time management skills • Has strong phone presence • A team player