About this role
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Click here to read the PSG Global Solutions Candidate Privacy Notice Job Description: We are seeking a Process Trainer to support onboarding and continuous learning initiatives for our RPO Operations team. This role is responsible for delivering engaging training programs for new hires, facilitating refresher and process training, monitoring learner progress, and partnering with Operations to ensure employees achieve the required level of proficiency. The ideal candidate has experience in training delivery within an RPO or BPO environment and is passionate about developing people in a fast-paced, client-focused setting.
Key Responsibilities
• Deliver onboarding and process training for new hires.
• Conduct refresher, process update, compliance, and system training sessions.
• Facilitate classroom and virtual training programs using effective adult learning techniques.
• Assess trainee performance through knowledge checks, assessments, mock sessions, and certification activities.
• Provide coaching and reinforcement to support learner development and performance improvement.
• Track training completion, assessment results, attendance, and other training metrics.
• Prepare training reports and provide updates to Operations and leadership.
• Partner with Operations, Quality, and HR to ensure training aligns with business and client requirements.
• Maintain training documentation, process guides, SOPs, and learning materials.
• Support continuous learning initiatives by delivering refresher training and reinforcing process updates.
• Assist in creating or updating training materials and presentations as needed.
Qualifications
• Bachelor's degree in any discipline.
• 2–3 years of experience in a Training, Process Trainer, Learning Delivery, or Learning & Development role within an RPO or BPO environment.
• Experience facilitating onboarding and process training for new hires.
• Strong presentation, facilitation, and communication skills.
• Experience tracking training performance and preparing training reports.
• Proficient in Microsoft Office, particularly PowerPoint, Excel, and Word.
• Experience using Learning Management Systems (LMS) or virtual training platforms is preferred.
• Strong interpersonal, coaching, and stakeholder management skills.
• Ability to work in a fast-paced, dynamic, and client-focused environment.
• Willingness to work a flexible shift schedule based on business and operational requirements.
• Ability to work in a 100% onsite setup in Pune, Maharashtra.
Preferred Qualifications
• Experience supporting recruitment operations, including sourcing, screening, or end-to-end recruitment processes.
• Exposure to instructional design or developing training content is a plus.
• Certification in Learning & Development, Training, or Instructional Design is an advantage.
• Experience supporting global clients or multi-geography recruitment operations is preferred.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?